Refund and Cancellation policy
This refund and cancellation policy outlines how you can
cancel or
seek a refund for a
product / service
that you have purchased through the Platform. Under this policy:
- Cancellations will only be considered if the request is made 3 days of placing the
order. However,
cancellation requests may not be entertained if the orders have been communicated to
such sellers /
merchant(s) listed on the Platform and they have initiated the process of shipping them,
or the
product is out for delivery. In such an event, you may choose to reject the product at
the doorstep.
- W3 Labs does not accept cancellation requests for perishable items like flowers,
eatables, etc.
However, the refund / replacement can be made if the user establishes that the quality
of the
product delivered is not good.
- In case of receipt of damaged or defective items, please report to our customer service
team. The
request would be entertained once the seller/ merchant listed on the Platform, has
checked and
determined the same at its own end. This should be reported within 3 days of receipt of
products.
In case you feel that the product received is not as shown on the site or as per your
expectations,
you must bring it to the notice of our customer service within 3 days of receiving the
product. The
customer service team after looking into your complaint will take an appropriate
decision.
- In case of complaints regarding the products that come with a warranty from the
manufacturers,
please refer the issue to them.
- In case of any refunds approved by W3 Labs, it will take 2 days for the refund to be
processed to
you.